Return & Refund Policy

At LumeriqCo, customer satisfaction is important to us. 

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Include:

• Your order number
• Clear photos of the item and packaging

Once reviewed, we'll gladly provide either:

• A replacement, or
• A full refund

Lost Packages

If your package is confirmed lost in transit, we'll provide a replacement or full refund.

Non-Refundable Situations

We do not offer refunds or returns for:

• Change of mind
• Ordering the wrong item
• No longer wanting the product
• Incorrect shipping information provided by the customer
• Normal shipping delays outside our control (unless the package is confirmed lost)

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days after approval.

Contact Us

If you experience an issue with your order, please contact our support team through our Contact Us page or email us. We're committed to resolving any problems as quickly as possible.